At Brisbane Counselling Centre we have registered psychologists who are available to provide counselling via Zoom video link or Phone (Skype by request). The appointments for online or phone counselling sessions work in much the same way as face to face counselling. The appointments are booked ahead of time and are similar to a typical in-person consultation.

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These sessions work well for clients who are reside or based in remote locations, are time poor or just prefer the convenience of therapy from the comforts of their own environment. Also note that if you meet the criteria below you may be eligible** to claim the medicare rebate for these appointments.

Many of our psychologists are available for phone and online sessions. Our helpful reception staff can assist in scheduling this with any of our psychologists and providing all the information you will need to connect for your session.

Zoom online meetings are our preferred platform, as it’s easier to use and also provides a more secure and stable data connection. Your privacy and confidentiality in these sessions is very important, which is why we’ve chosen to upgrade to this particular online meeting method.

Zoom is extremely easy to use. Shortly before your appointment time, simply click the meeting link we send you, and it will open in any web browser, or via the zoom app on your smart phone. Then use the unique password we provide to connect to your psychologist.

If you would like any more information about this service or wish to book a online, skype or phone counselling session, please feel free to give us a call on 07 3831 4452 or send us an email to

Private Health Claims

Payments are typically taken by credit card.
Our friendly reception team will take your card details and process your payments at the time of your appointment. Your receipt will be emailed to you, for claiming directly with your Health Fund. If another payment method is required please talk to us about other payment options.

Contact your fund if you are unsure of their claims process.

Can I claim the Medicare rebate for my Online counselling session?

**conditions apply, our reception staff can provide clarification if needed:

If your residential address is classed as Rural or Remote you may be eligible to claim the Medicare rebate with Mental Health Treatment Plans.

To check yourself with the locator using the “Modified Monash Model”: (Zones 4-7 are eligible to claim the rebate for online appointments):  

Medicare Tele-Health Locator

Learn more on the Medicare website


Vulnerable/isolated patients are those where at least one of the following apply:
(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or
(c) the person is considered more susceptible to the COVID-19 virus being a person who is:

  • at least 70 years of age; or
  • at least 50 years of age and is indigenous to Australia; or
  • is pregnant; or
  • is a parent of a child under 12 months; or
  • is already under treatment for a chronic health condition or is immune-compromised; or

(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

Please talk to your GP first if you need more information on the above criteria.

Online Medicare Rebate Claims:

The easiest way to claim online is via your MyGov account using the app or the website.

You can also find more information on the Medicare website