FAQ Page

How do I go about making an appointment?

The easiest way is to telephone during office hours on (07) 3831 4452. If you call after-hours then you can leave a message and we will return your call as soon as we open.

Do I need a referral to see a psychologist?

No, you do not need a doctor’s referral to see a psychologist.  If however, you are eligible to claim a Medicare rebate for your consultation then you do need to see a doctor so that the appropriate Medicare paperwork (referred to as a ‘Mental Health Care Plan’ – Item 2710) can be completed.

Can I get a rebate?

If you have private health insurance then you might be entitled to a rebate. Each fund is different so it is worth checking with your fund to see what your entitlements are. Also, after seeing your psychologist he or she may suggest that you see your GP in order to ascertain whether you may be eligible for what is known as a Mental Health Care Treatment Plan. If your GP places you under this plan then you will be entitled to a rebate from Medicare for 10 sessions per calendar year.  The rebate generally covers approximately half of the cost of a session.

Are you open on weekends or evenings?

Yes, some of our psychologists are available for evening and weekend appointments.

Is there parking available?

Yes, there is a Council car park located just up Wickham Terrace on the opposite side of the road from our building. Public parking stations are also available on Astor Terrace and metered parking can be found on the surrounding streets.

Is it easy to get there using public transport?

Yes it is. We are situated just one street above Central Station (follow the signs to Wickham Terrace).
We are also easily accessible by bus.
If you are using taxis, there is a taxi rank just a short walk up Wickham Terrace.
For more information please visit our location page

How soon can I get an appointment?

Generally speaking we can find an appointment time that suits you within 24-72 hours.

How long does a session last?

Each session is approximately one hour in duration.

How often will I need to come?

Generally, counselling typically involves a few weeks of relatively intensive treatment (usually 1 appointment per week), followed by as many maintenance sessions as you and your psychologist feel is appropriate (usually fortnightly or monthly).

Do people often feel nervous about coming to see somebody like a psychologist?

Yes, it is common for people to experience some initial nervousness.  Our staff and our psychologists are aware of this and will always endeavour to provide a warm and understanding environment in which to  help people feel more comfortable.

Can I choose between a male or female psychologist?

Yes, you can specify this when you ring to make an appointment. You can familiarise yourself with our psychologists here.

Can I bring a friend or family member along for support?

Yes. Your support person is free to come into the session with you or to sit in our waiting room where our staff will look after them and make them tea or coffee.

What is the difference between a psychologist and a psychiatrist?

Psychiatrists are medical practitioners who often specialise in the treatment of psychoses and mental illness. As doctors they are able to prescribe medications to their patients.
Psychologists have undergone extensive university training in the area of human behaviour.  They are qualified to help people to understand and manage the emotions, behaviours and issues that are causing them difficulties in their lives.

What is the difference between a psychologist and a counsellor?

Anyone, even without adequate training, can call themselves a counsellor.
Psychologists, on the other hand, must have completed extensive university training and must meet and abide by the strict criteria and ethical guidelines set by the Psychology Board of Australia.  All of our psychologists are fully registered with the Psychology Board of Australia.

What kind of treatment strategies do psychologists use?

Psychologists use a wide range of highly effective and evidence-based treatments.  Some of these include Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), Acceptance & Commitment Therapy (ACT), Mindfulness, Transactional Analysis (TA), Schema Focused Therapy, Narrative Therapy and Interpersonal Therapy.