• How do I go about making an appointment?
    The easiest way is to telephone during office hours on (07) 3831 4452. If you call after-hours then you can leave a message and we will return your call as soon as we open.
  • Do I need a referral to see a psychologist?
    No, you do not need a doctor’s referral to see a psychologist.  If however, you are eligible to claim a Medicare rebate for your consultation then you do need to see a doctor so that the appropriate Medicare paperwork (a ‘Mental Health Treatment Plan’ and referral) can be completed.
  • Can I get a rebate?
    If you have coverage for psychology services, private Health Insurers will give (generally) around half the fee back, but you need to contact your particular Insurer to confirm their rebate as the figure varies widely from fund to fund and is contingent upon your particular level of cover. When enquiring you may quote item numbers 100 (assessment/initial consultation) and 200 (subsequent consultation). Medicare- if you are eligible to obtain a "Mental Health Treatment Plan" and referral from a doctor and provide it to us before or on the day of your appointment, Medicare will rebate a proportion of the fee (on-the-spot using Medicare Easyclaim) for up to ten claims per calendar year (more if Covid-affected).
  • Are you open on weekends or evenings?
    Yes, some of the psychologists are available for evening and weekend appointments.
  • Is there parking available?
    Yes, there is a Council car park located just up Wickham Terrace on the opposite side of the road from our building. Public parking stations are also available on Astor Terrace and metered parking can be found on the surrounding streets. Brisbane Counselling Centre has a parking voucher arrangement with First Parking located at 67 Astor Terrace (entrance via Cousins St) - please ask at our reception for a discount voucher.
  • Is it easy to get there using public transport?
    Yes it is. We are situated just one street above Central Station (follow the signs to Wickham Terrace). We are also easily accessible by bus. If you are using taxis, there is a taxi rank just a short walk up Wickham Terrace. For more information please visit our location page
  • How soon can I get an appointment?
    Depending on your needs and preferences, we aim to find a suitable appointment within 24-72 hours, however we do experience busy periods. Please call us for real-time appointment availability.
  • How long does a session last?
    Each session is approximately one hour in duration. You are welcome to request shorter (eg half an hour) or longer (eg 'a double') when booking.
  • How often will I need to come?
    During the assessment phase, the psychologists can recommend a treatment plan which includes estimated duration. On average you can expect to see positive outcomes within 3-6 sessions, with appointments generally 2 weeks apart on average at first, then tapering in frequency depending on needs/progress. We advise booking 1-2 follow-up appointments in advance to ensure optimal treatment is accessible should you choose to utilise it.
  • Do people often feel nervous about coming to see somebody like a psychologist?
    Yes, it is common for people to experience some initial nervousness. Our staff and the psychologists are aware of this and will always endeavour to provide a warm and understanding environment in which to help people feel more comfortable.