Frequently Asked Questions

The easiest way is to telephone during office hours on (07) 3831 4452. If you call after-hours, then you can leave a message and we will return your call as soon as we open. Alternatively, if it’s more convenient, you are welcome to send an email to admin@brisbanecounsellingcentre.com.au explaining what you require.

No, you do not need a doctor’s referral to see a psychologist.  If however, you are eligible to claim a Medicare rebate for your consultation, then you do need to see a doctor so a mental health treatment plan and referral can be completed.

If you have cover for psychology services, private health insurers will give generally around half the fee back. Each health insurance company differs, so it might be best to contact your Insurer to confirm their rebate, as the figure varies widely from fund to fund and is dependent upon your level of cover. When enquiring you may quote item numbers 100 (assessment/initial consultation) and 200 (subsequent consultation). Medicare- if you are eligible to obtain a Mental Health Treatment Plan with a referral from a doctor and provide it to us before or on the day of your appointment, Medicare will rebate a proportion of the fee, on-the-spot using Medicare Easyclaim for up to ten claims per calendar year.

Yes, some of the psychologists and counsellors are available for evening and weekend appointments.

Whilst our building has no public parking, there is a Council car park located just up Wickham Terrace on the opposite side of the road from us. Public parking stations are also available on Astor Terrace and metered parking can be found on the surrounding streets. Brisbane Counselling Centre has a parking voucher arrangement with First Parking located at 67 Astor Terrace, entrance via Cousins St. Please ask a receptionist for a discount voucher once your session has been completed with the psychologist.

Yes it is. We are situated just one street above Central station. Follow the signs to Wickham Terrace. We are also easily accessible by bus. If you are using a taxi, the taxi rank is a short walk-up Wickham Terrace. For more information, please visit out location page.

Depending on your needs and preferences, we aim to find a suitable appointment within 24 to 72 hours, however we do experience busy periods. Please call us for real-time appointment availability.

Each session is approximately one hour in duration. You are welcome to request a shorter ½ hour session or a double session when booking if you like.

During the assessment phase, the psychologist or counsellor can recommend a treatment plan which includes estimated duration. On average you can expect to see positive outcomes within 3-6 sessions, with appointments generally two weeks apart at first, then tapering in frequency depending on your needs and progress. We advise booking 1-2 follow-up appointments in advance to ensure optimal treatment is accessible should you choose to utilise it.

Yes, it is very common for people to experience some initial nervousness. Our reception team and the therapists are aware of this and will always endeavour to provide a warm and understanding environment to help you to feel more comfortable.

Yes, you can specify this when you ring to make an appointment. You can read more about the psychologists and counsellors here.

Yes of course you are welcome to bring someone with you. Your support person can come into the session with you or sit in our waiting room, where reception will make them a cuppa if they like.

Psychiatrists are medical practitioners who often specialise in the treatment of psychoses and mental illness. As doctors they can prescribe medications to their patients. Psychologists have undergone extensive university training in human behaviour.  They are qualified to help people to understand and manage the emotions, behaviours and issues that are causing them difficulties in their lives.

Utilising the same evidence-based therapeutic approaches, psychologists and counsellors have taken different educational pathways and thus have achieved different levels of recognition as providers of government (Medicare) subsidised mental health care services. For this reason, counsellors’ fees are lower, assuring an equitable out-of-pocket expense regardless of which type of practitioner you may choose.

All psychologists attending BCC are registered with the Australian Health Practitioner Regulation Agency (AHPRA), are registered Medicare Providers (thus enabling rebates), and must be members of a peak professional body (either the Australian Psychological Society (APS) or the Australian Association of Psychologists Inc (AAPi)) which set and monitor professional standards of practice and professional development.

Often a psychologist will work with clients in a clinical setting to assist with complex mental health conditions. If you are someone with a formal mental health diagnosis, a psychologist might be a good choice for you.

Counsellors attending Brisbane Counselling Centre must be registered with the Australian Association of Counsellors (ACA) and have as a minimum completed a graduate degree and appropriate post-graduate qualifications. They adhere to strict guidelines regarding supervision and on-going professional development including certified training in evidence-based psychotherapeutic approaches. If you require more information regarding these differences when choosing a practitioner, please do not hesitate to phone one of our friendly receptionists on 07 3831 4452.

Psychologists use a wide range of highly effective and evidence-based treatments.  Some of these include Cognitive Behavioural Therapy (CBT), Eye Movement Desensitisation and Reprocessing (EMDR), Acceptance & Commitment Therapy (ACT), Mindfulness, Transactional Analysis (TA), Internal Family Systems (IFS), Schema Focused Therapy, Narrative Therapy, Interpersonal Therapy, Emotion-focused Therapy (EFT), Attachment-based Therapy, and Positive Psychology.

The following are crisis care resources you can utilise immediately. If you at an immediate risk of harm to yourself or others, please dial emergency services on 000.

Lifeline 13 11 14

Kid’s Helpline 1800 551 800

Suicide Callback Service 1300 659 467

Beyond Blue for anxiety & depression 1300 224 636 or visit their website www.beyondblue.org.au

Sexual assault and/or family violence 1800 737 732

Blue Knot Foundation Helpline 1300 657 380